This Privacy Policy explains how Affordable Moving (“Affordable Moving,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit affmov.com, request an estimate, or book a move with us.
1. Information We Collect
Information you give us. When you fill out a form, use an online calculator, call, text, or email us, we collect the details you provide, such as:
- your name, phone number, and email address;
- pickup and delivery addresses, move date, home size, and inventory details;
- any notes or special requests you share with us;
- payment and billing details needed to complete a booked move.
Information collected automatically. When you browse this website, we and our service providers may collect technical data such as your IP address, browser and device type, pages viewed, referring page, and the date and time of your visit. This is done through cookies and similar technologies.
2. How We Use Your Information
- to prepare estimates and respond to your requests;
- to schedule, perform, and bill for moving, packing, and storage services;
- to contact you by phone, text message, or email about your request or your move;
- to improve our website, services, and customer support;
- to prevent fraud and protect the security of our website;
- to comply with legal, tax, and regulatory obligations.
3. Cookies and Analytics
We use cookies and similar tools to keep the website working, remember your preferences, and understand how visitors use the site. Some of these tools are provided by third parties, such as analytics and advertising services. You can block or delete cookies in your browser settings; some parts of the website may not work properly if you do.
4. How We Share Information
We do not sell your personal information. We share it only as needed to run our business:
- Service providers — companies that help us operate, such as booking and scheduling software, website hosting, email and messaging tools, mapping services, analytics, and payment processors. They may use your information only to provide services to us.
- Moving partners — when part of your move, such as storage or a long-distance leg, is handled together with a partner, we share the details needed to complete it.
- Legal reasons — when required by law, regulation, or a valid legal request, or to protect our rights, customers, or the public.
- Business transfers — if our business is sold or reorganized, customer information may be transferred as part of that transaction.
5. Text Messages and Calls
If you give us your phone number, we may call or text you about your estimate or move. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can ask us not to call you. We do not share phone numbers or text-message consent with third parties for their own marketing.
6. How Long We Keep Information
We keep personal information for as long as needed to provide our services, resolve claims, and meet legal, tax, and record-keeping requirements. When it is no longer needed, we delete it or make it anonymous.
7. How We Protect Information
We use reasonable technical and organizational measures to protect personal information. No website or data transmission is completely secure, so we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on where you live, including under California law, you may have the right to:
- know what personal information we collect, use, and share;
- request a copy of your personal information;
- ask us to correct or delete your personal information;
- opt out of marketing communications.
To make a request, contact us using the details below. We may need to verify your identity before responding, and we will not treat you differently for exercising your rights.
9. Third-Party Websites
This website may link to or display content from third-party websites and platforms, such as maps and customer reviews. Their privacy practices are governed by their own policies, and we are not responsible for them.
10. Children’s Privacy
This website and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version takes effect when it is posted on this page.
12. Contact Us
Questions or requests about your privacy? Contact us:
Affordable Moving
1761 N Main St, Los Angeles, CA 90031
Phone: (323) 794-6475
Email: affordmovellc@gmail.com
